Warranty

Yonex provides a limited one-year warranty program for eligible tennis and badminton racquets purchased by original customers in the United States. This warranty is designed to protect buyers against manufacturing defects related to materials and workmanship when the racquet has been used properly under normal playing conditions. The purpose of this coverage is to provide customers with confidence in the quality, reliability, and construction standards of Yonex racquets.

Warranty protection is available only to the first purchaser of the racquet and cannot be transferred to another individual. To request service under this warranty, the customer must provide valid documentation confirming the original purchase. Acceptable proof may include an order confirmation, sales receipt, or other purchase records that clearly verify where and when the racquet was purchased. Claims submitted without sufficient purchase information may not qualify for review.

The warranty period begins on the original date of purchase and remains active for twelve months. During this period, customers who believe their racquet contains a qualifying defect may submit a claim for inspection. Yonex will carefully examine the product to determine whether the reported issue is covered under the terms of the warranty. If the racquet is confirmed to have a manufacturing-related problem and meets all warranty requirements, Yonex may provide a replacement product at its discretion.

Warranty requests must be submitted from within the United States and must include the required purchase verification. The review process allows Yonex to evaluate the condition of the racquet, understand the nature of the reported issue, and determine whether the damage resulted from a covered manufacturing defect or from other circumstances outside warranty protection.

This warranty does not cover problems caused by misuse, improper handling, accidents, or conditions unrelated to manufacturing quality. Damage resulting from shipping or transportation, exposure to extreme heat or cold, incorrect storage, failure to follow care instructions, or use outside normal playing conditions is not eligible for coverage. The warranty also excludes damage caused by impact with objects, normal aging, cosmetic wear, unauthorized repairs, alterations, or modifications made after purchase.

Coverage is limited to racquets obtained through approved purchasing channels. Products purchased through unauthorized sellers, private transactions, online auction platforms, or sources outside the United States are not eligible for this warranty program. Promotional items, sample products, and demonstration racquets are also excluded because they may not be sold under the same conditions as standard retail products.

The method for submitting a warranty request depends on where the racquet was originally purchased. Customers who purchased their racquet from an authorized Yonex retailer should contact that retailer directly for assistance with the warranty process. Customers who purchased directly through the Yonex website should submit their request through the available customer contact system. When submitting a claim, customers should provide detailed information about the issue, include proof of purchase, and attach clear images or videos showing the condition of the racquet. Providing complete information helps Yonex evaluate the claim more efficiently.

After receiving a warranty request, Yonex will review the submitted materials and inspect the racquet when necessary. If the claim is approved, a replacement product will be provided according to the available options determined by Yonex. Replacement items are generally processed and shipped within a short period after approval. If the original racquet model is no longer available, Yonex may offer a comparable or upgraded replacement option based on availability.

If a warranty request does not meet the requirements for coverage, Yonex will notify the customer by email and provide an explanation regarding the decision. In cases where a claim is declined, customers may request the return of the inspected racquet, but any related return shipping expenses may be the responsibility of the customer.

This limited warranty reflects Yonex’s commitment to maintaining high standards of product quality and customer support. By purchasing through authorized sources and keeping proper purchase documentation, customers can receive the full benefits available under the warranty program. Yonex continues to focus on producing durable, high-performance racquets while providing support that helps players enjoy dependable equipment throughout their sporting experience.