Refund policy

This return and refund framework is intended to give customers a straightforward way to address unwanted, unsuitable, or problematic purchases. The policy establishes a consistent process for submitting merchandise, reviewing returned products, and receiving an appropriate reimbursement when the applicable requirements are satisfied. Eligible customers generally have thirty days from the original purchase date to begin a return, whether the merchandise was purchased online or obtained from a participating retail location.

Returned products must be kept in suitable condition to qualify for consideration. Items should not have been worn, washed, used, altered, customized, or damaged after purchase. Customers are expected to include the original packaging and any accompanying materials supplied with the product, such as tags, labels, accessories, protective components, and other included items. Keeping merchandise in its original condition allows the review team to evaluate the product more efficiently and helps prevent unnecessary delays during processing.

The procedure used to initiate a return depends on where the original purchase was completed. Merchandise purchased at a physical store should generally be brought to an eligible location together with appropriate proof of purchase. Store personnel can review the product and explain the next steps. Customers who purchased through the website can normally begin the process through the available online return service. They may need to provide their order details, identify the merchandise involved, select a reason for the return, and follow the instructions provided for sending the product back.

After an online request is accepted, customers may receive the documents needed to complete the shipment. Depending on the circumstances, these materials can include return instructions, packing information, and a prepaid shipping label. Customers should package the merchandise carefully and follow the supplied directions so the returned package can reach the designated facility without avoidable complications.

Once the returned item arrives at the processing location, it is examined to determine whether it meets the relevant return conditions. The inspection process may take as long as ten business days after the returned package has been delivered. When the merchandise passes the review, an eligible refund is generally sent to the payment method used for the original transaction. The amount of time required for the funds to appear can differ according to the bank, card issuer, payment provider, or other financial institution involved.

Gift purchases may be handled differently depending on the available transaction information and the circumstances of the return. When an eligible gift is returned through a participating store, the resulting reimbursement may be provided as account or store credit rather than being returned to the person who originally completed the purchase. Any credit issued through this process is associated with the applicable customer account and can be used toward qualifying future purchases.

Store credit is subject to its own conditions. Credit is intended for future purchases and generally cannot be exchanged for cash, transferred to another person, or converted into an alternative payment method. Such balances may also have an expiration period. Customers should therefore review the applicable terms and use available credit before the stated validity period ends, since unused amounts may become unavailable after expiration.

Certain merchandise categories may be excluded from the standard return process. Customized or personalized products, final-sale merchandise, and items purchased through specific promotional events may carry additional restrictions. Gift cards, selected personal care goods, perishable products, and merchandise requiring special handling may also be excluded. Purchases made through independent retailers or third-party sellers are normally subject to the return rules of the seller from which the product was originally obtained.

The standard process does not provide direct exchanges. Customers who decide that they would prefer another size, color, design, or product can return the original merchandise if eligible and then place a separate order for the desired alternative. Separating returns from new purchases helps maintain accurate inventory information and keeps each transaction properly recorded while still giving customers a practical way to obtain a different product.

Customers should contact the support team promptly if merchandise arrives damaged, contains an apparent defect, or differs from the item that was ordered. Representatives may request photographs, order details, product information, or other documentation to understand the situation. After reviewing the circumstances, the support team can explain the available options and determine the appropriate next step under the applicable guidelines.

Products obtained outside approved purchasing channels may require additional handling. In certain circumstances, customers may need to submit a written request within the required period and may also be responsible for return transportation or handling expenses. If the necessary request is not submitted within the permitted timeframe, the merchandise may be handled according to applicable internal procedures, and reimbursement or replacement may not be available.

To protect customers and maintain the integrity of the return system, some requests may require account or identity verification. Verification helps confirm that the request is connected to the appropriate purchaser and reduces the possibility of unauthorized transactions or fraudulent activity. Where unusual return behavior, repeated excessive claims, or other signs of misuse are identified, additional restrictions may be applied to future transactions or account access.

The return program is designed to balance customer flexibility with responsible merchandise management. Clear eligibility requirements, defined processing procedures, product inspections, and established refund methods help create a more predictable experience for shoppers. Customers who keep their purchases in the required condition, retain relevant documentation, and follow the provided instructions can help make the review process more efficient. When questions arise, customer support remains available to provide clarification and guidance regarding eligibility, documentation, shipment preparation, refund status, and other return-related concerns.